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Policies and Shipping

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$7.99Free
$50 or moreFree (excludes bikes and larger items such as trainers, car racks)Free
Hazmat Fee Applied to all Battery Sales$15$15

Shipping available anywhere within the Continental United States.  Some items may require additional shipping charges due to size and/or weight.

For security purposes with online orders, the credit card billing address must match the shipping address

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

Items purchased online for in-store pickup must be picked up by the owner of the credit card that was used to make the purchase. Physical ID and credit card matching the order are required for in-store pick-up.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns

No returns on bicycles; exchanges only within 30 days of purchase if the bicycle is in new condition. No refunds on canceled rentals or partial refunds for rentals returned early. Parts and accessories in brand new, unused condition with full packaging may be returned within 7 days for a refund. All refunds, including canceled special orders, may be subject to a restocking fee.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!